Policies for My Bird Supply

Pending order verification and credit approval, orders placed prior to noon EST (Monday-Friday, excluding federal holidays within the United States) and shipping to the address listed as your official billing address with your credit card company, will arrive as specified below.

FedEx Ground Shipping

Our standard shipping is the fastest in the business! Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 2-5 business days. Business days are Monday-Friday, excluding federal holidays within the United States.

FedEx Express Saver

Most items may be shipped to the 48 contiguous United States via FedEx Express Saver service. You can expect your order to arrive within 3 full business days when placed by noon EST Monday-Friday, excluding federal holidays within the United States and Saturdays. Please call to arrange a Saturday delivery (additonal fee may apply). Sorry, aerosols can not be shipped by express service.

FedEx Second Day Air

Most items may be shipped to the 48 contiguous United States via FedEx Second Day Air service. You can expect your order to arrive within 2 business days when placed by noon EST Monday-Friday, excluding federal holidays within the United States and Saturdays. Please call to arrange a Saturday delivery (additonal fee will apply). Sorry, aerosols and liquids cannot be shipped by express service.

FedEx Next Day Air

Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive the next business day when placed by noon EST Monday-Friday, excluding federal holidays within the United States. Express deliveries require a signature. Sorry, aerosols and liquids cannot be shipped by express service.

Alaska, Hawaii or Puerto Rico

Most items may be shipped to Alaska and Hawaii via USPS Priority Mail or other air carriers. You can expect your order to arrive within 3-7 full business days when placed by noon EST Monday-Friday, excluding federal holidays within the United States. Sorry, aerosols cannot be shipped by air service.

US Postal Service and PO Boxes

In some cases, we will elect to ship certain items via USPS Regular or Priority mail. However, due to the size, weight or value, certain items cannot be shipped to a P.O. Box. Most items shipped via USPS Priority Mail and Regular mail arrive within 3-7 full business days when placed by noon EST Monday-Friday, excluding federal holidays within the United States. Sorry, aerosols cannot be shipped by air service.

Shipping Options

Amount of Order	Regular Ground
up to $50	7.95
$50.01 - $120	$10.95
$120.01 - $160	$13.95
$160.01 - $300	$15.95
$300.01 - $370	$20.95
$370.01 - $500	$22.95
over $500	$47.95

Items that are "freight on board" must be shipped via truck. You will also occasionally come across the comment - This item ships FedEx Oversize. This signifies that FedEx classifies these products as a package where the dimension of the box is significantly greater than the actual weight and therefore charges a dimensional weight for these products. These packages are over 84" - 108" in length and girth combined and FedEx charges an "oversize" 30 lb. rate for these packages, even though they may weigh significantly less than the dimensional weight. If a package is 109"-130" in length and girth combined, FedEx charges an "oversize" package rate of 70 lbs. even if the item weighs much less than 70 lbs. Items marked as FedEx oversized are excluded from our Free Freight Policy

Freight charges are based on FedEx delivery charges. and there is a $3.00 handling fee on all purchased product(s). Heavier items such as crates and equipment will cost more to ship than lighter toys and treats

Standard Shipping is available through UPS and DHL only. U.S. Mail is available for only APO and FPO shipping addresses. Due to the nature of international shipments, actual shipping and delivery dates are not guaranteed. We will be happy to quote freight charges. Shipping quotes will be received 3-5 days after order has been submitted. Orders not confirmed with in 10 working days will be cancelled.

The government requires that Birdsupply.com to collect sales tax from our customers that ship items to Pennsylvania, Missouri or Hawaii

Specialized Shipping:
These options are by request and/or my location of the receiving party.

Services through the United States Postal Service

Priority Mail
Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.

Rates and Fees
Priority Mail offers 2-day service to most domestic destinations and is often used to expedite matter mailable as First-Class Mail, Periodicals, or Standard Mail. Priority Mail envelopes and boxes are available at no additional cost at post offices. If the items will fit in a flat rate box that is how they will be shipped.

 Priority Mail Rates

Weight Not Over (pounds) 1,2,3,4	Zone
	Local, 1, 2, & 3	4	5	6	7	8
1	$4.05	$4.05	$4.05	$4.05	$4.05	$4.05
2	4.20	4.80	5.15	5.30	5.70	6.05
3	5.00	6.40	7.20	7.55	8.25	9.00
4	5.60	7.45	8.50	8.95	9.95	10.90
5	6.15	8.45	9.80	10.40	11.60	12.80
6	6.65	9.35	10.45	10.60	11.90	12.95
7	7.15	10.35	11.25	11.60	13.25	14.80
8	7.75	11.35	12.05	12.60	14.55	16.60
9	8.35	12.35	12.85	13.60	15.85	18.45
10	8.85	13.30	13.70	14.75	17.20	20.25
11	9.45	14.05	14.50	15.95	18.50	22.05
12	10.00	14.80	15.30	17.20	19.80	23.85
13	10.55	15.55	16.15	18.45	21.15	25.65
14	11.10	16.30	16.90	19.60	22.40	27.45
15	11.65	17.05	17.75	20.80	23.70	29.30
16	12.25	17.80	18.55	22.00	25.05	31.10
17	12.80	18.55	19.35	23.25	26.35	32.90
18	13.35	19.30	20.35	24.40	27.65	34.75
19	13.90	20.05	21.30	25.60	29.00	36.50
20	14.50	20.80	22.30	26.70	30.30	38.35
21	15.00	21.55	23.25	28.00	31.60	40.15
22	15.60	22.30	24.20	29.15	32.90	41.95
23	16.15	23.05	25.20	30.35	34.20	43.80
24	16.70	23.75	26.20	31.50	35.50	45.60
25	17.30	24.55	27.15	32.80	36.85	47.40
26	17.80	25.30	28.05	34.00	38.15	49.20
27	18.40	26.05	29.05	35.15	39.45	51.00
28	18.95	26.75	30.05	36.35	40.80	52.85
29	19.50	27.55	31.05	37.50	42.10	54.65
30	20.10	28.30	32.00	38.80	43.40	56.45
31	20.60	29.05	32.90	39.90	44.70	58.30
32	21.20	29.80	33.90	41.10	46.00	60.10
33	21.75	30.50	34.90	42.25	47.30	61.85
34	22.30	31.30	35.85	43.50	48.65	63.70
35	22.85	32.05	36.85	44.70	49.95	65.50
36	23.45	32.80	37.80	45.90	51.30	67.30
37	24.00	33.70	38.80	47.05	52.60	69.15
38	24.55	34.40	39.75	48.35	53.90	70.95
39	25.05	35.30	40.75	49.55	55.25	72.80
40	25.55	36.15	41.75	50.70	56.50	74.55
41	$26.05	$36.90	$42.65	$51.90	$57.80	$76.35
42	26.55	37.80	43.60	53.00	59.20	78.20
43	27.05	38.60	44.60	54.30	60.50	80.00
44	27.55	39.40	45.60	55.45	61.85	81.80
45	28.05	40.25	46.55	56.65	63.20	83.65
46	28.55	41.10	47.50	57.80	64.50	85.45
47	29.05	41.90	48.50	59.10	65.90	87.20
48	29.55	42.80	49.50	60.30	67.20	89.05
49	30.05	43.60	50.40	61.45	68.55	90.85
50	30.50	44.45	51.40	62.65	69.90	92.70
51	31.05	45.25	52.35	63.80	71.20	94.50
52	31.50	46.10	53.35	65.10	72.50	96.30
53	32.05	46.90	54.30	66.25	73.85	98.15
54	32.50	47.70	55.30	67.40	75.15	99.90
55	33.05	48.60	56.30	68.55	76.40	101.70
56	33.50	49.40	57.20	69.85	77.75	103.55
57	34.05	50.20	58.15	71.00	79.05	105.35
58	34.50	51.05	59.15	72.20	80.35	107.15
59	35.05	51.90	60.15	73.35	81.70	109.00
60	35.50	52.70	61.15	74.60	83.00	110.80
61	36.05	53.60	62.05	75.85	84.30	112.60
62	36.50	54.35	63.05	77.00	85.65	114.40
63	37.05	55.25	64.05	78.20	86.95	116.20
64	37.50	56.05	65.05	79.40	88.20	118.05
65	38.05	56.80	65.90	80.60	89.55	119.85
66	38.50	57.70	66.90	81.75	90.85	121.65
67	39.05	58.60	67.90	82.95	92.15	123.50
68	39.50	59.35	68.90	84.10	93.50	125.25
69	40.05	60.20	69.85	85.35	94.80	127.05
70	40.55	61.10	70.80	86.55	96.10	128.90

Insured Mail  — Purchased at a Post Office

Provides coverage against loss or damage up to $5,000 for Parcel Post, Bound Printed Matter, and Media Mail matter as well as merchandise mailed at Priority Mail or First-Class Mail rates. Items must not be insured for more than their value. Insured mail must be presented to a retail employee at a Post Office or to a rural carrier.

For an additional fee, insured mail may be combined with Delivery Confirmation, parcel airlift service (PAL), Signature Confirmation, or special handling. For items insured for more than $50, restricted delivery and return receipt service are also available. The amount of insurance coverage for loss is the actual value, less depreciation. No claim payments are made for sentimental losses or for any expenses incurred as a result of the loss.

Insurance — Purchased Online

Amount of Insurance and Fees

Amount of insurance desired	Fee in addition to postage
$0.01 to $50.00	$1.35
50.01 to 100.00	2.30
100.01 to 200.00	3.35
200.01 to 300.00	4.40
300.01 to 400.00	5.45
400.01 to 500.00	6.50

At mybirdsupply.com, if you are not 100% satisfied, we’re not satisfied – it’s that simple. If, for any reason, you are not delighted with any merchandise that you buy from us, just return it in "as purchased" condition within 30 days. We will promptly exchange it or credit the purchase price (less shipping charges), whichever you prefer. Your satisfaction is everything to us! That's why we offer only top quality merchandise and the best service.  Mybirdsupply.com sincerely thanks you for placing your order with us! Your order will be carefully packed and thoroughly inspected . At mybirdsupply.com, if you are not 100% satisfied, we're not satisfied. 

Each of our quality Parrot Towers are designed with your bird in mind. Our Parrot Towers are designed to mimic real trees and are built to last and challenge even the most curious and energetic birds. Our Ortho Perches come with a limited lifetime warranty against bird chewing. Replacement parts and toys are sold separately. 

Mybirdsupply.com through our suppliers will honor all manufacturers' warranties when merchandise is returned within 30 days of the purchase. Thereafter, please contact the appropriate manufacturer directly for all warranty and repair issues.

At this time mybirdsupply.com only accepts payment through Pay Pal. You can use either a debit or credit including Vista, Mastercard, American Express and Discover.